A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities –...

service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of the service provider...

Service level measures the performance of a system. Certain goals are defined and the service level gives the percentage to which those goals should be...

An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). The agreement describes the responsibilities...

Something agreed on in a Service-level agreement (SLA) This disambiguation page lists articles associated with the title Level of service. If an internal link...

govern future transactions or future agreements. A master agreement delineates a schedule of lower-level service agreements, permitting the parties to quickly...

the basis of service level agreements (SLAs); an SLI is thus also called an SLA metric. Though every system is different in the services provided, often...

with various levels of management, relations or integration in a service system: Service-level agreement Managed services Outsourcing Service provider, third...

Gerard (2008). The Service Level Agreement SLA Guide - SLA Book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy...

of Service Attack (DDoS) or spamming. Cloud Computing Dedicated hosting service Green hosting Internet Application Management Service-level agreement Shared...