Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using...

specialized form of customer relationship management, customer success management focuses on implementing strategies that result in reduced customer churn and increased...

another.". Client (business) Customer centricity Customer data integration Customer delight Customer relationship management Early adopter Guided selling...

business to customer relationships, in which a customer goes to the business in order to purchase a product or service. In customer to customer markets,...

existing customer relationship management processes within the company. Determine the perceptions of how the company manages its customer relationships, both...

satisfy purpose. BRM is distinct from enterprise relationship management and customer relationship management although it is related. It is of larger scope...

prognostication of the net profit contributed to the whole future relationship with a customer. The prediction model can have varying levels of sophistication...

The eCRM or electronic customer relationship management coined by Oscar Gomes encompasses all standard CRM functions with the use of the net environment...

procurement and supply chain management and is crucial for business success. SRM is analogous to customer relationship management (CRM). Just as companies...

Business relationship management Comparison of CRM systems Consumer relationship system Contact list Customer experience transformation Customer experience...