• Computer telephony integration
    Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone...
    2 KB (111 words) - 22:46, 30 May 2024
  • Contact center telephony
    customers. This business communication system is an extension of computer telephony integration (CTI). The interactions between callers and customer service...
    5 KB (634 words) - 14:35, 18 April 2024
  • Telephony
    of personal computer technology in the 1980s, computer telephony integration (CTI) has progressively provided more sophisticated telephony services, initiated...
    23 KB (2,823 words) - 18:53, 20 March 2024
  • Multi-Vendor Integration Protocol
    The Multi-Vendor Integration Protocol (MVIP) is a hardware bus for computer telephony integration (Audiotex) equipment, a PCM data highway for interconnecting...
    2 KB (215 words) - 16:28, 25 August 2022
  • Telephony Application Programming Interface
    The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration and enables PCs running...
    11 KB (1,384 words) - 19:09, 22 June 2023
  • Versit Consortium (category Computer networking)
    data over the Internet, wired and wireless connectivity and Computer Telephony Integration (CTI). The Consortium started a number of projects to deliver...
    4 KB (472 words) - 12:56, 10 January 2024
  • Computer-supported telecommunications applications
    provide all features, and so Profiles are provided. For example, the Basic Telephony profile provides such features as Make Call, Answer and Clear Connection...
    3 KB (260 words) - 19:51, 1 May 2023
  • Telephony Server Application Programming Interface
    Telephony Server Application Programming Interface was a computer telephony integration standard developed and promoted by Novell and AT&T. It consisted...
    4 KB (560 words) - 12:16, 9 August 2022
  • Thumbnail for Business telephone system
    Business telephone system (category Computer telephony integration)
    calls over the Internet Protocol (IP), bringing benefits for computer telephony integration (CTI). An IP-PBX can exist as physical hardware or can carry...
    30 KB (3,815 words) - 13:53, 4 June 2024
  • Automatic call distributor (category Computer telephony integration)
    Advanced ACD systems may use digital technologies such as computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or...
    7 KB (724 words) - 16:59, 19 October 2023