In sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product, or an idea...

Customer to customer (C2C or consumer to consumer) markets provide a way to allow customers to interact with each other. Traditional markets require business...

Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using...

Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services...

Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning...

management, the voice of the customer (VOC) summarizes customers' expectations, preferences and aversions. A widely used form of customer's voice market research...

meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience...

Customer experience is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including...

Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers...

Marketing is the act of satisfying and retaining customers. It is one of the primary components of business management and commerce. Marketing is typically...